I decided to become a hospital visitor last year, after being a patient and finding myself in something more like a factory than an old-fashioned ward. A terror of infection in 2011 (there were 2,053 deaths involving Clostridium difficile) has ended the cosy world of side tables covered in flowers and cards. Concerns about data protection have put paid to WRVS ladies pushing trolleys, and vicars walking around offering solace.
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