Carlos Miguel Palo had barely been back on the job for a week when the first terrifying call came in. It was August 2007 and Palo, a short, gregarious man in his early thirties (whose name has been changed to protect his identity), was driving his bus through the humid streets of Guatemala City. It had been a long time since he had been behind the wheel and he was happy to be there. Dressed in his usual wardrobe of brightly colored polo shirts, he joked with the other drivers and passengers as he went along his route.
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